Privacy Policy

Effective Date: March 14, 2025

1. Introduction

Shopezi.au ("we," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and manage your data, as well as how you can request the deletion of your personal information in compliance with applicable privacy regulations.

2. Data Collection

We collect personal information when you:

Create an account or make a purchase
Contact us for support
Interact with our website or social media platforms
Use third-party authentication services to log in or interact with Shopezi.au

The types of data we collect include:

Full name
Email address
Billing and/or shipping address
Payment information
Phone number
Transaction history on our platform
Communication preferences and history of interactions with us

3. Data Usage

We use your personal data for:

Processing orders and payments
Providing customer support
Improving our services and website functionality
Marketing and communication, with your consent

4. Data Deletion Requests

You have the right to request the deletion of your personal data at any time. To delete your data, please follow one of these methods:

4.1 Request via Account Settings

Log in to your Shopezi.au account
Go to My Account > Delete Account
Follow the instructions to permanently delete your account and associated data

4.2 Request via Email

Send an email to support@shopezi.au with the subject: “Data Deletion Request”
Include your full name, email address, and account details for verification
We will process your request within 30 days and confirm once completed

5. Data Retention

We retain certain data for legal, security, and operational reasons, including order history and financial transactions, as required by Australian consumer laws. If you have an active order, your data can only be deleted after the order is completed and any necessary dispute resolution has been finalized.

6. Third-Party Sharing

We do not sell or share your data with third parties, except for essential services like payment processing, logistics, and customer support.

7. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on Shopezi.au.

8. Contact Us

For any privacy-related inquiries, please contact us at:

Email: support@shopezi.au
Messenger: Contact via Messenger